Support
Something not working, a trail that's wrong, or an idea? We'd like to hear it.
Write to us
Email trailfinder.help@outlook.com. We usually answer within a few days.
In the iPhone app you can also take a screenshot and tap Share Beta Feedback, or open TestFlight → Trail Finder → Send Beta Feedback.
You can also open an issue on GitHub.
Quick answers
- The map is blank or stuck: close the app fully and open it again. It loads the newest version each time.
- No GPS dot: allow Location for Trail Finder in your phone's Settings → Privacy → Location Services.
- No alerts: turn on Notifications for Trail Finder in Settings, then the 🔔 in the app.
- Saves missing on another device: sign in with the same account on both, then open Saved.
- A trail is wrong or missing: trails come from OpenStreetMap. Tap the trail and send a report, or tell us.
- Delete my account: More → Account → Settings → Delete my account. See Privacy.
- Report a post: tap ⚑ Report under a trail report, a rider photo or rider grades, or Hide this rider. Rules for posts: Terms and safety.
Trails, closures and avalanche ratings come from public data and can be out of date. Always check local rules and conditions before you go.